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AFFORDABLE SUSTAINABLE LUXURY

FAQs

ABOUT #FISHEYES FASHION?

When you buy at #Fisheyes Fashion, you acquire pieces of affordable sustainable brands from around the world, specially selected for you by our team. Our Brand Partners are located everywhere, from Australia to Brazil, from Spain to the USA and more. We only work with those Brand Partners that commit to us in writing that they adhere to "Our sustainable values" AND that we think you will LOVE!

We are unique - we commit to always focusing on our core values ​​of giving discerning customers affordable sustainable luxury. This unique model guarantees that you will have a wide range of pieces to buy, ranging from more mature luxury brands to the most interesting new designers from all around the world. We have discovered for you unique styles that you will not see anywhere else. Through our global logistics partner, we ship from our brands straight to you.


DO I NEED AN ACCOUNT TO PROCESS AN ORDER?


You only need an email address to process an order.  However, we recommend that you sign up at #Fisheyes Fashion so you can add your favorite pieces to your wish list and place future orders easily.

HOW CAN I RECEIVE THE EMAILS WITH THE NEWS FROM FISHEYES FASHION SL?

If you wish to receive our news, trends and exclusive promotions, send us your email address at hello@fisheyesfashion.com and we will add you to our exclusive promotional email list. You can also use the "subscribe" option at the bottom left hand corner of each page of the website.

HOW CAN I PROCESS AN ORDER ON THE #FISHEYES FASHION WEBSITE?

The #Fisheyes Fashion website is super easy to use:
  1. Choose a category or designer from the menu located at the top of the page or search to find a specific style or trend.
  2. Select the size of your item and click on "Add to bag".  Once you have finished adding items, go to your shopping bag and proceed with the processing of your order in the "Summary" column.
  3. Access your account, if you have not already done so.  If you do not have a #Fisheyes Fashion account, just type in your email address to continue.
  4. Enter your address and select your payment method and shipping preferences to complete your order.  Once your order is confirmed, it will be carefully prepared and sent to you via our global courier partner.  We will make sure to keep you updated at every step of the process.
WHERE CAN I FIND ADVICE ON SIZES?

Click on "Size Guide" , on the page of each product, to see our conversion table. We also provide information on the fit of the garments and measurements of the models for each style in the "Size and Fit" section , located under the description of each product.
However, our Customer Service representatives will graciously help you if you need it. Please remember to give them the product ID , which you will find within the description of the article.

CAN I CANCEL OR MAKE CHANGES IN MY ORDER?

As your purchase will be quickly prepared for shipment, please contact hello@fisheyesfashion.com as soon as possible to cancel or make changes to your order. Unfortunately, we can not add items to an existing order, h owever, you can make a new one to include additional pieces. You can find more information about the cancellation of orders in our Returns and Refunds Policy. 
 
HOW TO FIND PRODUCTS?

In #Fisheyes Fashion you can buy in multiple ways. The easiest way is browsing, using the navigation menus at the top of the page, where you will find links to new products, designers, departments and our editorials.  If you know what you are looking for, use the search box located at the top left.

HOW TO SELECT AND PURCHASE?

When you find an item you want to buy, simply select your size (there is a size guide for each item) and the quantity. Then, click on "Add to the bag". You can continue to buy and add more items to your bag or you can proceed with the confirmation of your order.

Our order processing process is fast and easy.  No matter how many items you have in your shopping bag or how many Fisheyes Fashion SL partners you selected, you only need to process your order once.  We ship around the world through DHL and their partner courier services in certain countries.  Please select your shipping preference for each Fisheyes Fashion SL partner you have placed an order with, and then proceed with the payment, selecting the method of your convenience to do so.  We accept a wide variety of credit and debit cards, as well as PayPal.  Once you have placed your order, you will receive an informative email before starting with the validation of your process.  Your order will then be sent directly to you.